{"id":10,"date":"2026-09-19T11:36:49","date_gmt":"2026-09-19T11:36:49","guid":{"rendered":"https:\/\/agapejoyeria.com\/?page_id=10"},"modified":"2026-09-19T11:36:49","modified_gmt":"2026-09-19T11:36:49","slug":"cambios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/agapejoyeria.com\/en\/cambios-y-devoluciones\/","title":{"rendered":"Exchanges and returns"},"content":{"rendered":"
\n

Shop with confidence<\/p>\n

Exchanges and returns<\/h1>\n

We want you to love your jewelry. If something didn't turn out as expected, here's how we solve it.<\/p><\/div>\n\n\n

Last updated: September 19, 2026.<\/em><\/p>\n

Time frame to request an exchange or return<\/h3>\n

You have 7 calendar days<\/strong> from the date you receive your order to request an exchange or return. After that period we won't be able to accept it.<\/p>\n

Condition of the piece<\/h3>\n

The piece must be unworn<\/strong>, with no signs of wear, odors or marks, and in its original packaging<\/strong> with the \u00c1gape fabric pouch. For hygiene reasons, earrings cannot be exchanged or returned<\/strong> except for manufacturing defects.<\/p>\n

How to request it<\/h3>\n
  1. Message us on WhatsApp at +1 305 699 3736<\/a> or at ventas@agapejoyeria.com<\/a> with your order number and a photo of the piece.<\/li>
  2. We'll confirm within 2 business days and give you the shipping address.<\/li>
  3. Ship the piece well protected. We recommend a service with a tracking number.<\/li>
  4. Once we receive and inspect it, we process the exchange or refund within 5 business days.<\/li><\/ol>\n

    Exchanges<\/h3>\n

    You can exchange your piece for another of the same value, or pay the difference if you choose a higher-priced one. If the new piece costs less, we refund the difference to the same payment method.<\/p>\n

    Refunds<\/h3>\n

    Refunds are issued to the same payment method<\/strong> used for the purchase. Depending on your bank, it may take 5 to 10 business days to appear. Original shipping costs are non-refundable unless the return is due to our error or a manufacturing defect.<\/p>\n

    Return shipping costs<\/h3>\n

    Return shipping is paid by the customer, except when the piece arrived defective or you received a different product than ordered. In those cases we cover the shipping.<\/p>\n

    Defective pieces or wrong orders<\/h3>\n

    If your jewelry arrived damaged or isn't what you ordered, let us know within 48 hours<\/strong> of delivery with photos of the product and packaging. We'll send a new piece at no cost or refund you in full, whichever you prefer.<\/p>\n

    Custom orders<\/h3>\n

    Made-to-order or personalized pieces cannot be exchanged or returned, except for manufacturing defects.<\/p>\n

    Questions?<\/h3>\n

    Message us on WhatsApp<\/a> or at ventas@agapejoyeria.com<\/a>. We reply with care and as soon as possible.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    Compra tranquila Cambios y devoluciones Queremos que ames tu joya. Si algo no sali\u00f3 como esperabas, as\u00ed lo resolvemos. \u00daltima actualizaci\u00f3n: 19 de septiembre de 2026. Plazo para solicitar un cambio o devoluci\u00f3n Tienes 7 d\u00edas naturales desde la fecha en que recibes tu pedido para solicitar un cambio o una devoluci\u00f3n. Pasado ese plazo […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/agapejoyeria.com\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agapejoyeria.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agapejoyeria.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agapejoyeria.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agapejoyeria.com\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/agapejoyeria.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":399,"href":"https:\/\/agapejoyeria.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/399"}],"wp:attachment":[{"href":"https:\/\/agapejoyeria.com\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}